JLL Serve digitally transforms facilities and lifecycle asset management

CHICAGO, June 5, 2024 – JLL today announced that its digital end-to-end facilities management (FM) application, JLL Serve (Serve), is now further differentiated with AI-powered technology from Sclera, a technology solutions enterprise. By integrating Sclera’s capability with JLL’s broader technology ecosystem and proprietary expertise, Serve drives productivity, compliance and intelligent decision-making through a single, easy-to-use mobile and web-based interface that can be adapted to meet the ever-evolving needs of a workplace, building, or critical environment.

An extension of JLL’s robust global FM platform, Serve is the next step in JLL’s journey to digitize and automate the end-to-end workflow in facilities management. It is an industry-leading FM solution that uniquely integrates data from connected and non-connected assets in a simple, intuitive, and user-friendly format for technicians, facilities managers, and business intelligence specialists to have everything they need to efficiently do their jobs in the palm of their hands. Along with JLL’s broader technology ecosystem – including Corrigo, JLL’s proprietary Smart Building and Enterprise Data Platforms, Azara, and more – Serve aggregates and processes disparate data sources that are then analyzed by JLL’s AI engine and in-house analytics team to turn insights into action.

“JLL Serve digitally transforms facilities management resulting in high quality data, actionable insights, and optimized workflows that positively and dynamically impact the way real estate assets are managed,” said Robbie Hobbs, Chief Product Officer, Work Dynamics Technology, JLL. “By leveraging Sclera’s technology, Serve enhances operational excellence, compliance, cost savings, and employee experience. The world of work is always changing, and the capabilities that Sclera provides help leading organizations adapt to achieve their desired outcomes.”

The integration of Sclera’s technology into JLL’s technology platform supports the creation of a unified and comprehensive dataset of the entire portfolio of facilities being served. The dataset provides a centralized view of asset activity and a holistic understanding of facilities and asset performance, maintenance needs and compliance requirements to allow for a comprehensive, integrated plan to optimize FM services.

“We are excited to be working with JLL on our mission to digitally transform client spaces,” said Vikram Hegde, CEO, Sclera. “We will deliver on our commitment to revolutionizing the landscape of facilities management through the combination of Sclera’s robust technology platform with JLL's service expertise. The driving force behind Sclera lies within our exceptional development team – a collective of dedicated individuals determined to deliver innovative FM solutions that are foundational to the digitization of all building service lines.”

JLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient and responsible approach to shaping a better world of work. With more than 60,000 local and global specialists, the team enables clients to enhance the performance of their portfolios and people to see what’s possible in a more sustainable and inclusive built environment. Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate and drive meaningful change anywhere that work is performed. Work Dynamics manages over 2 billion square feet of real estate and has averted more than 112,700 metric tons of CO2e by advising clients on renewable energy projects. For more information visit our Occupier Services page.

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