Contact centers
Develop your contact center location strategy and real estate plan. Evaluate markets, select sites, and manage your call center portfolio with data and analytics.
Featured services
Develop location & portfolio strategy
Assess contact center locations based on your operational footprint, market demographics, economic incentives, and other key decision-making data. Develop a comprehensive, fit-for-the-future strategy.
Analyze talent availability
Ensure your location strategy gets you access to the right talent. Using multiple data sources and interactive technologies, analyze local education levels, skills, industry expertise, competition, talent supply and demand, and more.
Buy or lease space
When you find the right contact center for your business strategy, negotiate a favorable lease agreement or sale. Ensure your transaction is well executed, properly documented and effectively closed out.
Optimize contact center performance
Develop and intelligently measure KPIs. Perform ongoing assessments to ensure your contact center is operating at maximum efficiency and profitability – and that employees are happy, healthy and engaged.
Transform with technology
Make data-driven decisions on everything from location selection to ongoing, proactive facility management. Improve your speed to market, increase uptime, and reduce operational costs with real-time business intelligence at your fingertips.
Invest in contact centers
Analyze industry trends and property performance data to determine if contact centers are the right addition to your investment portfolio. Get an existing investment property in front of target tenants or buyers with a creative property marketing strategy.
Resources
Contact center trends & outlook
The industry is poised for growth in late 2021 amid economic recovery
From productivity to human performance
Designing workplaces where people thrive and performance flourishes
On the move: Navigating your way to a new office
If you're considering an office relocation or a new build, consider factors like growth, space usage, and talent retention in your strategy
Talk to us about contact centers
Evaluate and evolve your location strategy, contact center management, or operations.
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