35-property healthcare portfolio renews its facilities manager

CHICAGO, Dec. 11, 2023 – JLL announced today that it will continue to deliver Integrated Facilities Management (IFM), Lease Administration, Property Management (PM) and Energy and Sustainability Services for 35 small-format hospitals and emergency departments totalling 1 million square feet in Dallas, El Paso and San Antonio, Texas; Las Vegas, Nev.; Oklahoma City, Okla.; Pittsburgh, Pa.; and Milwaukee, Wis.; in addition to starting to provide Project and Development Services (PDS) for select markets.

The portfolio is owned by Emerus, the nation’s first and largest operator of neighborhood hospitals. The JLL Healthcare IFM team is responsible for the complete mechanical, electrical and plumbing maintenance and will also oversee all the janitorial, landscaping and security work. Additionally, JLL is providing on-site support and construction management with additional executive oversight and leadership engagement through PDS.

"The most valued aspect of JLL's solution is the caliber of their on-ground team in the hospitals,” said Vanessa Smith, COO, Emerus. “Their commitment and alignment with Emerus goals are highly appreciated, as they demonstrate a strong sense of ownership and dedication. We feel as if they are a part of our own team."

Account Director Dan White leads the JLL IFM, Lease Administration, PM and Energy and Sustainability teams. Senior Facility Manager David Gates manages the Texas facilities and Senior Facility Manager David Oldfather manages the Las Vegas, Oklahoma, Milwaukee and Pittsburgh properties.

“Effective and successful facilities management not only centers on the health and safety of patients but also caregivers and teams,” White said. “We are excited to continue our relationship with these hospitals and emergency departments, especially at a time when more and more patients are centering convenience and proximity in their care decisions.”

Senior Vice President Dan Squiers, West Division Healthcare Lead, PDS; Account Director John Jonas, Work Dynamics; and Christine Jesse, Senior Project Manager, PDS, lead the team providing PDS support.

“The model we are developing in this first program has the potential to be tapped nationally anywhere Emerus may need PDS support,” Squiers said.

“JLL’s ability to provide a full slate of coordinated healthcare services spanning multiple sites and states demonstrates the level of industry experts that JLL can offer clients,” added Alison Flynn Gaffney, FACHE, President, Healthcare Division, JLL

In JLL’s 2023 Patient Consumer Survey, patients report that location is the second-most important factor when it comes to choosing a provider. This dramatic shift in what patients desire for their care sites means patient volumes are increasing for outpatient services, as patients are prioritizing convenience.

JLL Healthcare provides a full range of real estate and facilities solutions for hospitals, physicians and other care providers as well as real estate investors that own and operate medical and seniors housing properties. The company helps its healthcare clients plan, find, finance, buy, lease, sell, construct, optimize, manage and maintain the most-advantageous facilities anywhere in the U.S. for all property types along the continuum of care, serving over 550 million square feet of healthcare property annually. Its professionals have deep technical expertise and market knowledge and are armed with the most innovative, data-driven analytics and business intelligence in the industry. Visit us.jll.com/healthcare to learn more.

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