Harnessing the power of AI to create more efficient and effective workplaces
JLL uses new occupancy management methods for the hybrid workplace, along with artificial intelligence, to restore workplace vibrancy and better utilize space for a global client
Location
Chicago, IL
Value
Operationalized workforce strategy, enhanced human performance, achieved interim cost savings
Spotlight
Created more productive workplace environment
Challenge
A global Fortune 500 professional services firm occupied multiple floors in Class A+ office tower, in a major urban market. A newly implemented post-pandemic hybrid work model resulted in a lack of ability to properly manage the flow of people within their workspace. In addition, the new ways of working resulted in substantial under-utilization of space. Client wanted to restore workplace vibrancy and better utilize space.
Approach
JLL provided a unique solution that:
- Introduced a dynamic planning program that replaced traditional, time consuming, static processes
- Integrated and operationalized AI-enabled technology to aid in the enablement of iterative space assignments
- Leveraged utilization data to enable interim and long-term optimization options
- Provided a platform for employee choice
- Collect and manage utilization data
- Document anchoring constraints such as the reception area, mail room and coffee bar
- Integrate hybrid workforce expectations and a broad spectrum of workstyles
- Leverage AI for rapid development of alternative workplace scenarios
Results
Medium Term
- Operationalize workforce strategy: Provides a methodology for integrating employee choice and supports varying job personas
- Enhanced human performance: Employees benefit from increased opportunities for collaboration when they are in the office
- Interim cost savings: Reduction in energy and building maintenance costs for interim by mothballing excess space
Interim Management Plan
- Data-driven monitoring of demand curve to proactively signal when capacity changes are required
- Integrated change management to assist employees and management through the transition to hybrid work
Long Term Opportunity
- Will allow the client to identify permanent excess capacity more easily
- Will enable the client to make smarter, ROI driven re-investments back into more productive work environments
Learn more about JLL’s Dynamic Occupancy Planning solution.
